Rome Health is at the right moment
Rome Health has done a great deal of operating work in a short time and has earned real trust in the community. Leadership is now shaping the next five-year strategy, with a clear goal of transforming community-based healthcare.
The move to Meditech Expanse gives the organization about a year to redesign how work gets done. That is the ideal window to build AI into the new workflows from the start instead of adding it later.
Priorities from the conversation
Support services are the lever for growth
Demand for Rome's services is strong. Equipping finance and support teams to handle more volume, and to turn that volume into collected revenue faster, is what lets the organization keep growing.
Less manual reporting and documentation
The focus is better care and less time on duplicate, manual work, not the EHR for its own sake.
Expertise and affordability
Community hospitals rarely have the bandwidth or budget large systems have. AI can level that playing field, so a community hospital starts where a tertiary center does.
Finance already knows what it needs
Rome's finance leadership has a clear picture of the tools and information that would let the team do more with the people it has. That makes finance a strong first use case.
Telling Rome's story person by person
The community trusts Rome Health and wants to know how its services apply to them, rather than more traditional advertising.
People move from doing the work to approving it
Older automation followed a fixed script and broke when a screen changed. AI employees know the outcome they're working toward, so they reason around small changes the way a person would.
They take on the repetitive steps. Your staff stay in the loop for every review and approval, and because AI employees scale with volume, growth doesn't require hiring at the same rate.
Example: a vendor invoice in accounts payable
- 1Pull the invoice from email or the vendor portalAI employee
- 2Compare it against the purchase order and receiving recordAI employee
- 3Email the vendor about any mismatch until it's resolvedAI employee
- 4Ask the internal approver to confirm the chargesAI employee
- 5Enter the matched invoice in the AP systemAI employee
- 6Review and release paymentYour team
Dozens of manual steps become one short review.
Building during a system transition
Ryan asked the right question: if workflows and systems look different in a year, what do we teach the AI today? AI employees work from the data and the process, not the screen. When Rome's systems come together, the AI employee keeps its workflow and simply changes where it connects.
Processes that stay the same
Where the steps stay roughly the same and only the system changes, we build the workflow now and switch the data connection when Expanse goes live.
Processes being redesigned
Where Rome plans to rethink a process from scratch, the mapping work helps design the future state, with AI part of that design from day one.
Candidate areas for Rome Health
Revenue cycle
Denial and claims follow-up, prior authorization coordination, and automated reporting in place of manual reports.
Finance and accounts payable
Invoice matching, vendor follow-up, AR work and month-end reporting.
Inventory and supply chain
Usage tracking, reorder alerts and purchase-order reconciliation.
Referrals and intake
Reading incoming referrals and faxes, routing them, and chasing missing paperwork.
Administrative support
Scheduling, staff onboarding paperwork, and grant or compliance reporting.
Community communication
Matching people to the services that apply to them, and turning community conversations into insight.
The right first project is either quick, obvious relief or the first step toward a three-to-five-year goal. Patient information is always handled under HIPAA.
The AI Workforce Consultation
We start small. The consultation focuses on one area, maps how the work gets done today, and gives Rome Health a written blueprint for what AI employees would do there.
Agree on one focus
Choose the single workflow, such as finance or revenue cycle, where a win matters most.
Map the process
Your subject-matter experts walk us through how the work is done today, step by step.
See the plan
Current and future workflow, the proposed AI employees, technology, data security and HIPAA, investment and timeline.